Frequently Asked Questions
Our crew get asked dozens of questions every day, some quirky some quite intelligent, some just plain entertaining. But as they say, there is no such thing as a dumb question so don’t be too scared to ask. If you don’t find what you want to know send us an email or give us a call on 1300 601 899
Cairns Reef Tours
Do you operate daily?
Yes, 7 days a week. Please check availability and call us if you have any questions
Where do I park?
Parking is available at the nearby Pier Shopping Complex/Shangri-la hotel, located opposite the Reef Fleet Terminal. Hourly cost is from AUD $1.20 for indoor and outdoor parking. All day parking is also available near Trinity Wharf at approximately $3 per day.
Parking at Crystalbrooke Marina in Port Douglas is free of charge.
Do you have hotel transfers?
We have hotel transfers returning soon and prices vary depending on location of your hotel. Please call our team for more info. From $25 for Cairns and $35 for Northern Beaches.
Do I need to check in on the day?
Yes, please check in at The Reef Fleet Terminal (Look for your tours signage) at least 30 minutes prior to your departure. Please present relevant vouchers or itineraries at check in exchange for your boarding passes.
Can I take a pram on board?
All our vessels are pram friendly. However walks on the island can be rocky and include steps so are not advised when walking. Ask our friendly team at the beach hire hut to store the pram for you.
Weather
Will I get sea sick?
Hopefully not. This depends largely on the individual. Travelling on our fast, stable boats ensures the smoothest possible ride. If conditions are forecast 15 knots or below it will generally be smooth going.
At 20 knots and above it can get a little bumpy at times however our skippers are skilled in picking the best route to our destination. If you are prone to other common forms of motion sickness such as travelling in a car or plane you may wish to take precautions such as a sea sickness tablet approximately 30 minutes prior to departure for maximum benefit.
What is the temperature of the water?
December-February: 29c, 83f
March-May: 25c, 76f
June-August: 22c, 72f
September-November: 25c, 76f
Booking Information
Can I cancel my tour or change my tour date?
Yes, you can cancel or amend your tour to a different date (subject to availability) if you notify us 24 hours or more prior to travel.
If you need to cancel or change dates within 24 hours of travel a 100% cancellation fee applies
Please note a ‘no show’ (where passengers do not turn up to the specified pick-up point or departure point without notification) automatically incurs a 100% cancellation fee.
Do you ever cancel?
On very rare occasions, tours can be subject to the effect of weather or unforeseen circumstances. If a tour does not operate for any reason, passengers will be offered a full refund or an alternative day of travel.
Important Booking Conditions
To keep your day as safe as possible there are a few restrictions you should be aware before making your booking:
- We highly recommend having your own travel insurance
- Those under 16 must travel with a guardian or parent
- Please note that due to high demand during the school holiday periods our allocated discounted tickets are limited during this time. Please contact our reservations team on 1300 601 899 for up to date availability using our discount codes
- Marine stingers are present in tropical waters from November – May and you will be provided with a stinger suit for use while snorkelling during this period
What postcode do I need to have to be eligible?
These offers are available to anyone with a local ID with postcodes in the range of 4852 – 4877.
Do you offer a discount for family or friends from interstate or overseas ?
If you have family or friends travelling with you who are not local, we can offer a 10% discount if travelling with you. Make a separate booking and use coupon code LOCALF for your discount to apply.
